FAQ

Why should I shop at Kaarhaus?
Kaarhaus is a contemporary design brand celebrating design, craftsmanship, and collaboration. We collaborate with emerging designers and artisans from around the world to curate handmade, limited-edition collections called "drops." Each item in a drop is hand-selected by our founder, Darshini, who is an experienced architect and designer. These drops, each inspired by a unique theme offer access to one-of-a-kind collectible objects with meaningful stories.

When can I expect the drops?
We work tirelessly to curate and design collections to launch drops periodically throughout the year. You can expect drops twice in a year - in Spring & Fall. Future drops are announced to our community via Instagram and Email. Sign up for newsletter to get notified and never miss a drop.

How do you approach pricing?
At Kaarhaus, we want to democratize access to thoughtfully designed and consciously crafted objects For this reason, we have a fair pricing policy. What do we mean by ‘fairly priced’? “Fair (adj.): without cheating or trying to achieve unjust advantage.” Put simply, we’re striving to offer access to one-of-a-kind, beautiful, and functional objects, with no inflated markups.  

SHIPPING
You will receive a tracking number in shipping confirmation email. Please email us at info@kaarhaus.com if you have any shipping related questions.

What are your shipping and handling charges?
Please see our shipping policy for all information on shipping charges.

Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service; however, there is an additional surcharge for this service. Please contact us with your order number for additional information.

My package is damaged, what should I do?
Please take a few photos of your damaged item, and any additional supporting photos such as a damaged box, and email them to info@kaarhaus.com right away.  

Do you have international shipping?
We do not offer international shipping at this time.


RETURNS
Can I return an item?
Yes we do accept returns for 21 days after date of delivery. Please see our return policy for all information on returns and refunds.

PAYMENTS
What forms of payment do you accept?
We accept all major credit cards.  We also accept Amazon Pay, Apple Pay, and Google Pay. Credit card payments are processed through Stripe.

TRADE PROGRAM
Do you offer trade discounts?
Yes we do. Please visit our trade program page for more information.

GIFT CERTIFICATES
Can I purchase a gift certificate?
Yes! Please find gift certificates here.


OTHER QUESTIONS
What if I have another question?
If you have more questions, we'd be happy to answer. Please email us at info@kaarhaus.com